Email is the fastest way to reach us — every message is read and answered by a human, not a bot.
We respond within 24 hours on business days, Monday through Friday. Messages received over the weekend are answered first thing Monday.
Three things get most questions resolved in a single reply.
Found in your confirmation email — it lets us pull up your order instantly.
The compound name, size, and lot number (printed on the vial) if your question concerns a specific item.
One or two sentences on what you need. The more specific, the faster the resolution.
All TrueBond Labs products are sold strictly for in-vitro and qualified laboratory research. They are not for human or animal consumption, and our team cannot answer questions about administration, preparation, or use. Support requests on these topics will receive a standard compliance response. For everything else — orders, shipping, returns, COAs, and lot verification — we’re glad to help.
